Terms & Conditions

Last updated: September 2026

SRI JOURNEYS provides air tickets, train tickets, hotel bookings, tour packages, cab services, visa assistance and foreign-exchange assistance. By using our services or making a booking, the customer accepts these terms and the applicable terms of the relevant service provider.

1. Booking policy

• All bookings are subject to availability and confirmation from the relevant airline, railway authority, hotel, tour operator, destination-management company or other service provider.
• A booking is confirmed only after the required payment has been received and SRI JOURNEYS has issued confirmation.
• Prices may change until the booking is confirmed.
• Customers must provide accurate passenger names, dates, destinations and other booking details. Errors may lead to additional charges or cancellation under the supplier’s policy.

2. Payment policy

• Payments must be made only through methods officially provided by SRI JOURNEYS.
• Applicable taxes, service charges, convenience fees and other charges will be communicated wherever applicable.
• Payment processing alone does not guarantee confirmation unless the booking is successfully confirmed.
• Customers should retain payment receipts and booking confirmations for reference.

3. Cancellation and amendment policy

• Charges depend on the rules of the relevant airline, railway authority, hotel, destination-management company, tour operator or other provider.
• SRI JOURNEYS may charge applicable service or administrative fees in addition to supplier charges.
• Certain bookings may be non-refundable or non-changeable.
• Requests must be submitted through official SRI JOURNEYS contact details.

4. Refund policy

• Eligible refunds are processed according to the rules applicable to the purchased service.
• Processing time varies by airline, hotel, railway authority, payment gateway, bank and other provider involved.
• Gateway charges, transaction charges or service fees may be non-refundable where applicable.
• Where supplier recovery is required, the refund is processed after the refundable amount is received or approved by that provider.

5. Tour package policy

• Packages are governed by the itinerary, inclusions, exclusions and terms communicated at booking.
• Hotels may be replaced with a similar category where operationally necessary.
• Sightseeing and transport depend on weather, road conditions, local regulations and operational circumstances.
• Unused services, voluntarily skipped activities or unused portions are generally non-refundable unless agreed otherwise.
• Customer-requested changes after confirmation may attract additional charges.

6. Travel documents and visa assistance

• Customers must provide genuine and valid documents needed for travel or visa processing.
• SRI JOURNEYS may assist with visa applications and documentation but does not guarantee approval.
• Visa decisions are made solely by the relevant embassy, consulate or immigration authority.
• Customers must ensure passports, visas, permits and other documents remain valid for the entire journey.

7. Train and flight tickets

Air and railway bookings remain subject to the relevant provider’s rules, availability and fare conditions. Changes, cancellations, refunds, rescheduling and name corrections are governed by those rules. SRI JOURNEYS is not responsible for delays, cancellations, schedule changes or operational decisions made by airlines or railway authorities.

8. Hotel and cab bookings

• Check-in and check-out times are determined by the property. Early check-in, late checkout, upgrades and special requests are subject to availability and may cost extra.
• Hotel facilities may change for operational reasons, and damage or incidental charges imposed by the hotel are the customer’s responsibility.
• Cab services remain subject to the confirmed route, time, vehicle, road conditions and operator terms.

9. Foreign exchange

Foreign-exchange assistance is subject to applicable laws, regulatory requirements, documentation, availability, current exchange rates and the rules of the authorised service provider.

10. Customer responsibilities

• Provide accurate personal and travel information.
• Carry valid identification and required travel documents.
• Follow airline, railway, hotel, immigration and local-authority rules.
• Reach airports, railway stations and other departure points within the required time.
• Check confirmation details immediately and report discrepancies promptly.

11. Liability

SRI JOURNEYS acts as a travel facilitator or agent for third-party suppliers. To the extent permitted by applicable law, SRI JOURNEYS is not responsible for losses, delays, cancellations, disruption or additional expense arising from circumstances beyond its reasonable control or from operational decisions of a third-party provider. Applicable compensation, where any, is governed by the provider’s terms and applicable law.

12. Force majeure

SRI JOURNEYS is not responsible for failure or delay caused by events beyond reasonable control, including natural disasters, pandemics, political disturbance, strikes, government action, transport disruption, weather or other unforeseen events.

13. Privacy and customer information

Customer information is handled for legitimate purposes including quotations, bookings, payment processing, travel arrangements, support and regulatory compliance, in accordance with the published Privacy Policy and applicable law.

14. Communication policy

Official communication may be made through the contact details provided by SRI JOURNEYS. Customers should verify confirmations, payment requests and other important information through official channels before making payment.

15. Policy changes

SRI JOURNEYS may update these terms to reflect changes in its services, business practices, applicable law or provider requirements. The current version will be published on this website.

16. Contact us

Questions about a booking or these terms can be sent through the contact details below.